Customer Service Quality Assurance

Salary surveys & compensation benchmarks

3 compensation survey reports publish salary benchmarks for Customer Service Quality Assurance. Compare what each vendor covers and pick the right one for your organization.

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. A Senior Para-Professional (S3)…