Online Customer Service

Salary surveys & compensation benchmarks

1 compensation survey report publish salary benchmarks for Online Customer Service. Compare what each vendor covers and pick the right one for your organization.

Provides service primarily via real-time web-based applications (for example, live chat, message boards, social networking sites). Incumbent is primarily on queue responding to live chat, but may also respond to customer phone calls and email. May answer predominately routine inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires basic PC/Internet…